Jennifer provides some further insight into CAHPS and explains why is it so vital providers take full advantage. Don't let your CAHPS scores work against you. Remember it is an important way for providers to get feedback on patient and family experiences to strengthen your business and increase satisfaction. And JR talks about that time he got free floor mats.
We've discussed Hospice Compare on previous podcasts but Jennifer shares with Jon R. the newest updates and what providers need to be aware of. Remember Hospice Compare is a way the public can learn about your program so it's vital that providers have an understanding how it works.