Priorities of the Office of the Inspector General include fraud, waste and abuse. In recent years, their reports have looked at the hospice community and they have expressed areas of concern all providers should be aware of. Judi and Jennifer help explain the important role of the OIG and outline key concerns all providers should be paying attention to right now. If it's on the OIG's radar, it should be on yours.
We know retention of staff is an important component of successful business operations. Hear a discussion on the STAR , the only job satisfaction survey designed specifically for the hospice field. A valuable benefit of membership, STAR allows providers to survey staff and get reports reflecting real time results. STAR can be effectively used as part of your QAPI program and and will help you understand how your staff feel about their work and professional environment.