We all know 2017 had a large focus on quality but there were also compliance issues that providers needed to pay attention to. Highlights included the issuance of nursing home interpretive guidelines, the PEPPER report, and OIG scrutiny areas. Judi and Jennifer also look forward toward 2018 and possible OIG focus issues and updates to Hospice Compare and quality reporting in general.
November 15 was the deadline for the new Emergency Preparedness CoP. Following up on one of our most popular podcasts, Jennifer and Jon R discuss key provisions and offer tips as you continue to work and refine your organizations emergency preparedness plan. In a year with many natural disasters and public tragedies you'll hear how some hospices have seen benefits from their preparedness efforts. Also, hear a discussion on our plans for advocacy in 2018.
Priorities of the Office of the Inspector General include fraud, waste and abuse. In recent years, their reports have looked at the hospice community and they have expressed areas of concern all providers should be aware of. Judi and Jennifer help explain the important role of the OIG and outline key concerns all providers should be paying attention to right now. If it's on the OIG's radar, it should be on yours.
We know retention of staff is an important component of successful business operations. Hear a discussion on the STAR , the only job satisfaction survey designed specifically for the hospice field. A valuable benefit of membership, STAR allows providers to survey staff and get reports reflecting real time results. STAR can be effectively used as part of your QAPI program and and will help you understand how your staff feel about their work and professional environment.
There are a number of tools available to help you track critical compliance and quality metrics. Are you using them to your best advantage? Creating a compliance dashboard with these tools can help you streamline monitoring. Judi and Jennifer discuss tips for your dashboard.
For our one year anniversary episode Judi and Jennifer talk about a topic that remains one of the most frequently asked. Hear them discuss the thought behind this requirement and some of the things providers should be most aware of to be compliant.
Just over half of hospice organizations have downloaded their current Program for Evaluating Payment Patterns Electronic Report (PEPPER). Providers who aren't accessing their report are missing vital information on quality and performance and red flags that regulators are looking at. NHPCO's team shares their concerns and Judi and Carol discuss the opportunities in this underused but incredibly valuable resource.
Concluding our series on the four levels of required care with Judi and Jennifer discussing the provision of routine home care. This is the majority of care that is provided in hospice and there are still many questions providers have or components they are unsure about. Also, at the top of the episode, Judi also lets listeners know about the waiver CMS has enacted for providers in Texas and Louisiana.
This episode was inspired by listener feedback. Following our discussion on Inpatient Respite Care, in this episode we continue looking at one of the four levels of required care with Judi and Jennifer discussing the provision of continuous home care. There are some intricacies related to billing and documentation that are important to understand. And we discuss the Survey Team Attitudes and Relationships, a data collection tool that is a valuable benefit of membership to help you gauge employee satisfaction.
We are excited to have Dr. Joan Harrold join Judi and Jon in the studio to discuss some of the important aspects of the “physician certification” for hospice and the role members of the interdisciplinary team play in helping physicians with this essential documentation.
There are many urban myths about respite care in hospice. As one of the four levels of care, all providers should know how it works and what the compliance risks are. Judi and Jennifer offer advice and answer some frequently asked questions about Inpatient Respite Care.
There has been much talk of regulatory burden reductions but what does that mean for hospice? Hear Judi and Sharon Scribner Pearce, Vice President of Policy discuss what NHPCO is doing and what opportunities there are for provider feedback. They also dive into repeal and replace and what it could mean for hospice and Medicaid.
There are factors in the 2017 Proposed Rule that are of concern to providers and Judi and Jennifer discuss some of the top issues: issues relating to eligibility, medical records necessary for admission and Part D. With the comment deadline of June 26 approaching, it's important for all providers to take advantage of this opportunity to provide feedback to CMS before the Wage Index Rule is finalized.
Addressing another common issue providers are facing today, Judi and Jennifer discuss some of the more problematic issues involving drug disposal. From misunderstandings around DEA requirements to what you should do if a family refuses disposal, listen in to get answers to some of your pressing questions.
As many of you know by now, the proposed rule was released at the end of April. Judi and Jennifer discuss the their key takeaways for providers, like the wage index and and quality reporting. Hear how you can provide feedback as we prepare our official comment letter.
Following up on the popularity of Episode 14 on the Comprehensive Assessment, Jennifer and Judi are now discussing the Plan of Care. Three of the the top ten CMS deficiiences have to do with the Plan of Care. Much more than just a check box that needs completed, learn more about this very important piece of the CoP.
Addressing the one thing that every patient served by hospice in the US has in common. Survey deficiencies in recent years continue to identify the comprehensive assessment as an area of concern. Hear Jennifer and Jon R. discuss the importance of getting it right and why every staff member should be familiar with this CoP.
Fresh from the Healthcare Compliance Association conference, hear Judi and Jennnifer discuss their takeaways on areas of risk for hospice providers. They also offer action steps for what measures providers should be taking to mitigate that risk. They discuss the value of the PEPPER Report and healthcare components that are globally applicable outside of hospice.
MedPAC recently released it's new report to Congress. In the chapter on Hospice, one of the issues they bring up is live discharge. Hear Judi and Jennnifer discuss some of the reasons for the focus on live discharges and offer insight and tips into proper compliance.
Quality has long been about what you "should" be doing but now we've moved into an era of what you "have" to be doing. And now more than ever there needs to be a close collaboration between compliance and quality. The most immediate quality requirements must be in place in less than a month. Hear Jennifer Kennedy and our Vice President of Research and Quality, Carol Spence discuss these upcoming requirements and learn how you can get prepared.
NHPCO’s Health Policy Team members, Jon Keyserling and Sharon Scribner Pearce, share their key takeaways from President Donald Trump's first Joint Address to Congress. Learn more about what has been unfolding on the Hill, how it could impact the hospice community, and free resources that can help you become a better advocate for hospice.
Why is the ABN so confusing to providers? Do you know the difference between ABN and the NOMNC? Hear Judi and Jennifer discuss these commonly confused forms and learn more about the requirement to inform a patient when Medicare will no longer pay for a service. This issue is still a common question for many providers.
Issues involving the attending physician are not as black and white as many of the other compliance concerns hospice providers share. This is most likely why we've seen such a recent uptick in inquires around it. Judi and Jennifer look at the role of the attending physician and address some of the most frequent questions, like: Who is the attending in an inpatient setting? Can a hospitalist be an attending physician? When does the hospice physician assume the role of attending physician?
Following up on their popular post election podcast, hear from the leaders of our Health Policy Team, Jon Keyserling and Sharon Scribner Pearce on their key takeaways from President Donald Trump's first week in office. Learn more about what we might expect in the first 100 days, how it could effect the hospice community, and free advocacy resources.
Hospice providers across the country are facing a number of stressors. For example, increasing regulatory burden, everyone is feeling the pain and increased scrutiny is the norm. This episode focuses some of the issues are most prevalent to providers in the field. In addition to the challenges, Judi and Sue Lyn Schramm discuss the many opportunities available and their insights on what areas could see potential growth as part of your business strategy.