In this special year end episode, Edo Banach sits down with Drs. Thomas Edes and Scott Shreve from the Department of Veterans Affairs to discuss the important role hospice and palliative care plays for our country's veterans. Hear how the We Honor Veterans program began and what all providers should be considering when taking care of this special demographic.
Imagine Judi Lund Person and 1000 hospice professionals all in one hotel. In November, NHPCO welcomed many to the IDC in New Orleans. Jon asks Judi about the most frequent questions and observations from when she was onsite. From opioid disposal issues to some surprising takeaways. And hear JR fail in a role play as a family caregiver.
Jennifer provides some further insight into CAHPS and explains why is it so vital providers take full advantage. Don't let your CAHPS scores work against you. Remember it is an important way for providers to get feedback on patient and family experiences to strengthen your business and increase satisfaction. And JR talks about that time he got free floor mats.
We've discussed Hospice Compare on previous podcasts but Jennifer shares with Jon R. the newest updates and what providers need to be aware of. Remember Hospice Compare is a way the public can learn about your program so it's vital that providers have an understanding how it works.
Last month, we discussed the Congressional Ways and Means Committee's support for reducing regulatory burden (Episode 48). Since that podcast, CMS released the proposed rule on reducing regulatory burden for all medicare providers. What in the proposed rule will affect hospice? Judi and Jennifer pick up the discussion about the specifics that relate to hospice.
We welcome special guest, Congresswoman Allyson Schwartz, President and CEO of the Better Medicare Alliance who sits down with Edo Banach about the complex issue of Medicare Advantage in hospice. NHPCO is working with BMA to more fully explore issues that we as a provider community need to be familiar with. MA is a polarizing topic for many, but regardless all hospice providers should be informed because if we're proactively talking about this others will be doing this for us.
We keep hearing about the federal government wanting to reduce red tape and regulatory burden but what does that really mean and what has actually been happening? Judi and Jon R. sit down to discuss the progress that has been made toward this goal and what issues specific to hospice are being looked at. Hear how NHPCO has been involved in some of these discussions of what’s an ongoing priority of this administration. JR also tries to redeem himself and his cinematic preferences after last podcasts' admission.
Following up on one of our most popular episodes and in honor of National Emergency Preparedness Month, listen as Jennifer and JR discuss this important CoP. Hear stories from the field on how providers have implemented and benefited from this requirement when disaster hit and tips on how you can ensure you are compliant. JR also shares his biggest guilty pleasure.
While some of the issues explored in the recently released OIG portfolio report may be familiar to hospice providers, that does not undercut the importance of them. Judi and Jennifer share the concerns voiced by the OIG as well as recommendations CMS agrees with and remind providers of the top issues that continue to be a concern to regulators. And don't miss Jon disclosing his favorite summer fruit and two new councils we are excited to announce.
We are excited to announce our new Hospice Compliance Certificate Program! Jon R. and Judi share why this program is important, how you can get involved and what it means for your organization. Also hear a discussion on the newly revised Standards of Practice that members can download free-of-charge; an incredibly valuable resource addressing quality and compliance.
The Survey of Team Attitudes and Relationships is the only employee satisfaction tool created for hospice professionals - a benefit of NHPCO membership. Kristi Dudash explains to Jon R. how STAR works and what it offers. Board Member, Darren Bertram also discusses the value of employee engagement and education and recognizing that your people are your most valuable asset.
Judi Lund Person sits down with attorney Meg Pekarske who has spent her career working on hospice and palliative care issues. Hear what has changed over the past twenty years in the regulatory landscape, what the most common issues are and what providers should be aware of and on the lookout for.
The federal COPs make it very clear what is required for hospice compliance. Are there regulations that reflect community-based palliative care delivery that providers need to be aware of? Jean Acevedo talks with Lori Bishop about the regulatory landscape of community-based palliative care and what providers need to know. We're excited to bring another new voice and insight to you in this episode.
The Proposed Rule is something that impacts every provider who relies on Medicare reimbursement. It's not just about your rates. In the FY2019 Hospice Wage Index Proposed Rule, CMS is tipping us off on issues of importance and what may lie ahead. Jennifer covers the quality aspects of the rule, Judi focuses on compliance and Jon R. shares Dr. Mike's top summer health tip.
Recorded at our 2018 Management and Leadership Conference, Judi sits down with CMS Technical Advisor for Hospice Payment Policy, Kelly Vontran. Hear a discussion on why hospice payment policy is important, the rule making process, why feedback from providers is critical and how CMS engages with the public to promote hospice.
With our nation's aging demographics all signs point to the fact that serious illness care is going to be critically important in the not too distant future. As hospice providers, we must understand the current regulatory definition and potential implications if our community is going to become the logical providers of this type of essential care. Hear from Judi and NHPCO's new Vice President of Palliative and Advanced Care, Lori Bishop as she shares her thoughts and experience from the field at Sutter Health and UnityPoint Health. And the team gives a shout out to hospice volunteers.
In light of recent clarity from CMS about the role of the medical director, Judi and Jennifer talk about responsibilities of the medical director and other hospice physicians. They point out the importance of organizational hierarchy, accurate job descriptions, and reporting structure. Surveyors are looking more closely at supervision from hospice medical directors as it remains incredibly important for all providers to make sure they are compliant.
Hospice Aides. Recorded on International Women's Day the podcast team each pays tribute to this important day of celebration. The main discussion focuses on another reoccurring survey deficiency, Supervision of Hospice Aides continues to be an area that providers struggle with and Judi and Jennifer strongly feel can be corrected.
Starting with a reminder of the federal Patient Self-Determination Act of 1990, Judi, Jennifer and Jon talk about the importance of advance care planning. They offer guidance for the hospice team given the importance of this topic on caring for patients and their families and answer the question "can hospice physicians bill for ACP discussions?".
A frequent question to the regulatory support line is on traveling patients. Hear the basics and helpful tips that all providers should understand when a patient travels outside of their service area. And special guest, Turner West of Bluegrass Care Navigators talks with Jon and Jennifer on the value and benefits of the Hospice Manager Development Program. Recorded on Valentine's Day and Ash Wednesday, the team discusses the dichotomy of this unusual February day.
NHPCO President and CEO Edo Banach talks with Vice President of Health Policy Sharon Pearce about the policy outlook in Washington, right now and for the future. From a possible government shut down to extenders that may be attached to Medicare legislation in Congress right now, Edo and Sharon offer some thoughts that might be helpful to the hospice and palliative care community. They acknowledge change can happen quickly and it’s important for all hospice advocates to keep informed.
Managing in today's multigenerational workforce has it's unique challenges. Finding ways for Baby Boomers, Generation X and Generation Y (Millennials) to work harmoniously is important for company culture and program success. Hear Jennifer and Jon R. discuss the primary differences between generations and ways to foster cohesiveness and collaboration.
The 2017 CMS top survey deficiency list is now available. Hear Jennifer and Jon R. discuss the takeaways of this year’s report. From the usual suspects to some interesting findings, Jennifer offers insight and tips on how to make sure you avoid these areas and Jon celebrates a successful resolution.
Hospice nursing services made it on the CMS list of deficiencies again in 2016 and is one of the common questions Jennifer receives from the field. Hear Jennifer and Jon R. discuss the basics of nursing supervision. NHPCO President and CEO also joins us for a discussion on the organization in 2018 and an exciting upcoming partnership.